Item Information, Returns, Warranty
and Shipping Policy
Item Information:
Most items are one of a kind. When I have multiple items that are very similar, I will note on the listing that i have more than one item of its type. When I do have multiple items of one type, I try to make them all the same, but since no two hand made items are alike, each will be a bit different, perhaps "similar" is the best term. If you see in the listing that i have multiple of any item, and you absolutely must have photos of the exact item shipped, then please e-mail me and I can take photos for you of the exact item.
Returns and Refunds:
If you do not like what you get, for any reason, please ship it back to me within 14 days of receipt and you will receive a full refund of your purchase price of the item. I take very close up photos of an item, so unless the item varies significantly from the photo, or unless I have somehow materially misrepresented the item, you will not get a shipping refund. Always examine your bowls immediately when you get them, and use them! In the very unlikely event that there is unseen damage in shipping, or even if I did something wrong in the making of the bowl you are going to know right away and can contact me.
Durability Warranty:
I don't warranty the bowls, "unless" I've done something wrong in the making. I'm not perfect and it has happened on a couple of occasions over the years. That's why I tell you to use your bowls as soon as you get them. If something is amiss, either in the making, or via shipping, it would show up right away. In the event you suspect a problem, never get rid of the bowl as you would likely need to ship the bowl back to me. Your bowls are high fired, and strong, but they certainly could break If you drop them, especially on a hard service. You can also crack them by knocking them against another bowl, an item in the sink or dishwasher, or they can be cracked by naughty dogs who sometimes like to pick them up and throw them down when they are empty (yes, this has happened).
Don't be scared to use them, but do treat them nicely.
Shipping:
I generally ship things out within a few days to one week of receiving your order so you should receive your order within 10-12 days. Unless you hear from me regarding a delay for some reason, please contact me after that time.. ckoehring@mac.com
Breakage during shipping:
All items are insured for the full amount of your purchase through the postal carrier.
In the unlikely event that you should receive a damaged item, please save the packing materials and the damaged item. I follow all USPS and UPS packing guidelines, and I have only had one possibly two claims in almost 20 years, so you're pretty safe, but in the event a claim must be made for any reason, I understand that all postal carriers are stickers about proof of purchase, having the item and all shipping material available for inspection on demand, so please do not get rid of anything if there is shipping damage.